Awards and recognition
Gojek ranks number 17 in Fortune's 2017 list of "56 Companies that Changed the World,"[98] making it the only company from South East Asia to make the list.[99] In 2019 Gojek once again made it to Fortune's Top 50 Companies That Changed The World, and was the only Southeast Asian company to have been included twice in the list – leaping to number 11 out of 52 global companies.[100] Other international recognition includes Top Performer in ASEAN Award 2017,[101] Entrepreneur of The Year award from Ernst & Young,[102] and Superior Products and Services Awards 2016.[103]
National recognition includes The BrandZ Top 15 Most Valuable Indonesian Brands 2019,[104] Top 3 Brand Performer and Top 3 Most Powerful Transportation/Logistic brands,[105] Top 3 Netizen Choice in Online Transportation,[106] The Best Indonesia Mobile App 2015,[107] Best Startup Category Work Life Balance,[108] Indonesia's Most Admired CEO 2017,[109] and Most Creative in Solving Economic Challenges 2017.[110]
Gojek sponsored the Liga 1 from 2017 to 2018 (in 2017 with Traveloka).[111] Gojek also sponsored Persib Bandung from 2019.[112] Gojek is also one of the local sponsors of the 2023 FIBA Basketball World Cup, which was co-hosted by Indonesia.[113]
Gojek has more than 3,000 employees, including 210 engineers in its three Jakarta-based headquarters, a data science office in Singapore, and an engineering facility in India.[114] The company announced $500 million investment to expand in South East Asia, starting with ride-hailing service in 4 new countries mid-2018.[115] This expansion will add to their number of existing partners, which as of May 2018 includes a fleet of over 1,000,000 drivers, 125,000 merchants for Go-FOOD, and 30,000 professionals for their Go-MASSAGE, Go-GLAM, Go-CLEAN and Go-AUTO service.
Due to the pandemic, Gojek had to lay off 430 employees in June 2020.[116]
The Gojek headquarters in Jakarta revamped an old mall into a modern working space with a cinema, a playroom with arcade games and pool tables, as well as office cafes and nap rooms.[117][118][119]
Acquisitions and merger
The company's rapid growth triggered a chain of acquisitions and partnerships. In 2016, Gojek announced acquisition of two engineering startups based in India, C42 Engineering and CodeIgnition,[48] and established a development centre in Bangalore, India.[49] They also acquired Leftshift, an Indian mobile application developer,[50] and Pianta, an Indian home healthcare startup.[51]
In 2017, Gojek acquired Loket.com, one of Indonesia's biggest online ticket booking and event management system company.[52] In the same year, it acquired three large network fintech firm in Indonesia; Kartuku, Midtrans, and Mapan, in order to expand its payments business.[53][54]
In January 2019, Gojek acquired a majority stake in mobile wallet Coins.ph.[55] Gojek later sold its stake in Coins.ph in 2022 to former Binance chief financial offider Wei Zhou for $200 million.[56]
In June 2019, Gojek acquired AirCTO, an AI recruiting platform based in Bangalore, India.[57]
In March 2020, Gojek confirmed to acquire Moka, the leading SaaS Point of Sales provider in Indonesia. The talks had been in discussion since 2019 and finalized in March 2020.[58]
In December 2020, Gojek was reportedly in talks with Grab to combine their businesses in what would be the biggest Internet merger in southeast Asia.[59]
In February 2021, Gojek was reported to be close to a merger with Tokopedia, shortly before publicly listing in the U.S. and Indonesian stock markets.[60]
On 17 May 2021, Tokopedia and Gojek confirmed a merger with the establishment of a new entity, GoTo.[61] The establishment of GoTo would make it one of Southeast Asia's largest technology conglomerates.[62] GoTo's gross transaction volume (GTV) was over $22 billion in 2020, across more than 1.8 billion transactions.
In July 2021, AirAsia announced that the company will be acquiring Gojek's business in Thailand via an all-stock deal.[63] Upon the acquisition, Gojek will hold a 4.76% stake in AirAsia's superapp business.[64]
In 2016, it announced a collaboration with Blue Bird, a major Indonesian taxi company.[65] The same year it launched Go-Car, expanding ride-hailing from motorbike fleet to cars, and launched Go-Auto, providing on-demand mechanic services. By August 2016, it had become Indonesia's first online transportation system.[34]
In running their GPS, it partnered with Google Maps.[66] Other partnerships include entertainment; Google Play and MNC Vision. Bill Payment; AEON Credit Service & Suzuki Finance Indonesia. And the national electricity provider PLN, as well as the national health insurance BPJS Kesehatan.[67]
In February 2019, Garuda Indonesia CEO Ari Ashkara told Reuters that Garuda is in advanced discussions with Gojek for the delivery of products sold on Gojek across 17,000 Indonesian Islands.[68]
In August 2019, the Wall Street Journal reported that Gojek had held "preliminary talks" with Amazon on a partnership that would involve the retail giant making a sizable investment in Gojek to tap into the company's delivery infrastructure in order to expand Amazon's market reach in Indonesia.[69]
In September 2020, Gojek announced a partnership with Unilever. As part of this collaboration, Gojek partners with Unilever through the recently launched GoToko. GoToko is a B2B digital platform that connects micro, small and medium enterprises (MSMEs) in Indonesia with leading consumer goods companies. This cooperation allows MSME players to use GoToko to access a complete range of daily necessities products from various brands, including Unilever, at competitive prices and affordable shipping costs.[70]
A research study reports that the average income of full-time driver partners (Rp 3.48 million per month) is 1.25 times higher than the average minimum wage in Indonesia (Rp 2.8 million per month). The average income of driver partners (Rp 3.31 million) is higher than professional employees in general (Rp 3.10 million for transportation sector employees; Rp 2.34 million for industrial sector employees; Rp 2.66 million for staff employees).[71]
As per Temasek Digital's YouTube channel, Gojek has contributed an estimated Rp 9.9 trillion (US$732 million) annually to the Indonesian economy.[72]
Another research article reported that Gojek contributed Rp 8.2 trillion annually into the Indonesian economy through the income of driver partners, an additional Rp 138.6 billion per month are contributed into national economy since SME merchant partners join Go-Food, and Rp 1.7 trillion into Indonesian economy through the income of SME merchant partners.[73][74]
On 22 July 2019, Gojek unveiled a new logo. Its new icon, which nicknamed as "Solv", symbolized Gojek's transformation from being a ride-hailing service to become a super app that provides a variety of smart ways to eliminate hassles.[75]
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PT Telkom Indonesia melansir dari situs website resminya Telkom, menggeluti bidang kegiatan usaha home servis, enterprise, dan wholesale. Ini penjelasan lengkapnya:
IndiHome memberikan beragam paket sesuai kebutuhan dengan pilihan kecepatan internet hingga 300 Mbps, tayangan channel TV favorit serta bebas nelpon hingga ratusan menit.
Tersedia beragam pilihan layanan tambahan sesuai kebutuhan. Mulai dari tambah kecepatan internet, tambah channel TV hingga layanan seru lainnya.
Sampaikan kendala layanan IndiHome melalui call center atau media sosial IndiHome Care. Lalu, sampaikan pengaduan layanan dengan mudah melalui aplikasi myIndiHome dan pilih topik bantuan sesuai keluhan.
Telkom hadir dengan beragam solusi untuk mendukung pelanggan dalam mengembangkan usaha dengan memanfaatkan perkembangan teknologi. Kami berkomitmen untuk terus berinovasi memberikan produk dan layanan terbaik bagi setiap usaha pelanggan.
- Enterprise Solution
Penggunaan teknologi wujudkan peluang baru bagi dunia bisnis. Kami akan terus melakukan inovasi seiring dengan perkembangan teknologi digital untuk kemajuan bisnis. Menjadi sebuah kebanggaan saat kita dapat tumbuh bersama melalui inovasi yang diakui tidak hanya di dalam negeri, tapi juga di kancah internasional.
- Government Solution
Telkom mendukung digitalisasi sistem tata kelola dengan menghadirkan solusi ICT end-to-end yang inovatif untuk memenuhi kebutuhan infrastruktur konektivitas tinggi, sistem aplikasi dan sinkronisasi data pemerintah.
- Network Connectivity
Solusi layanan fixed connectivity yang andal untuk bisnis pelanggan. Telkom menawarkan portofolio layanan konektivitas end-to-end yang memberikan konektivitas secara menyeluruh, internet building-to-building di mana pun pelanggan membutuhkannya. Layanan ini menjangkau hingga 182 negara, sehingga dapat mendukung remote bisnis di berbagai belahan dunia.
- Unified Communication
Memberikan customer experience lebih dengan mengintegrasikan berbagai metode komunikasi mulai dari telepon, panggilan video, konferensi, pesan P2P (person-to-person), dan bahkan A2P (application-to-person).
- Cloud & Data Center
Memodernisasi serta meningkatkan agility bisnis dengan solusi cloud dan data center kami yang lebih cost-effective.
Pengelolaan sistem jaringan konektivitas dimulai dari planning, development hingga monitoring.
Indonesian technology company
Gojek's current logo, nicknamed as "Solv", used since 13 December 2022
PT Gojek Indonesia (stylized in all lower case and stylized j as goȷek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services. Gojek launched its application in 2015 with only four services: GoRide, GoSend, GoShop, and GoFood. Valued at US$10 billion today, Gojek has transformed into a super app, providing more than 20 services.[2][3]
Gojek operates in 5 countries: Indonesia, Vietnam, Singapore, Thailand, and the Philippines (through the acquisition of Coins.ph).[4][5][6][7][8] Gojek is the first Indonesian unicorn company[9] as well as the country's first "decacorn" company.[10] It is the only company in Southeast Asia that is included in Fortune's "50 Companies That Changed the World" in 2017 and 2019, ranked at 17 and 11, respectively.[11] As of June 2020, it has about 170 million users throughout Southeast Asia.[12]
On 17 May 2021, Gojek and Tokopedia announced the completion of their merger and established a new holding company, called GoTo.[13][14]
Gojek has won financial backing from investors including Astra International, Blibli, Google, Facebook, PayPal, Mitsubishi, Sequoia, Northstar Group, Temasek Holdings, KKR, Warburg Pincus, Visa, Parallon, Siam Commercial Bank, Tencent, JD.com, meituan.com, and Capital Group, among others.[15]
The name Gojek comes from the term “Ojek” or motorbike taxis[16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers.[17] Gojek app was launched in January 2015,[18] and in less than two years, the app racked up nearly 30 million downloads.[19] Gojek has partnered with Singapore's biggest bank DBS.[20]
Gojek was co-founded by Nadiem Makarim and Michaelangelo Moran. Nadiem, a native Indonesian, holds degrees from Brown University and Harvard Business School. He worked at McKinsey and Co. consulting for three years[21] before starting Gojek from a tiny call centre with only 20 ojek drivers, who later became recruiters.[22] As a loyal ojek user, Nadiem discovered that ojek drivers spend most of their times waiting for customers, while customers waste time walking around looking for an available ojek. Gojek was built to solve this problem, by providing a platform where drivers and riders can connect efficiently and allowing those drivers to improve their income.[23] The other co-founder and long time high school friend, Michaelangelo Moran, aside from serving as the company's Brand Director, is also known for designing the company's first iconic logo and branding the whole company.
As of May 2018, the app offers 18 services,[24] with 2 upcoming new services in the online content business,[25][26] which makes for a total of 20 on-demand services under one platform. Being an Indonesian-run startup played to Gojek's advantage in navigating the local regulatory environment, as well as understanding the local market. This enabled them to bundle features into its app that better suit both local drivers and local consumers.[27] Gojek recruited 100 new graduates in engineering domain from India in 2017.[28]
In 2020, the company launched GoStore, a solution that helps local micro, small, and medium-sized enterprises (MSMEs) set up online stores with ease.[29][30]
Gojek's journey in becoming a unicorn startup started in late-2014 when it secured its first financing round from NSI Ventures (now Openspace Ventures), the venture capital fund in the Northstar Group.[31] Due to rapid growth in early 2015, Gojek attracted additional investments from Sequoia India[32] and Northstar's private equity fund.[33]
After closing a round of funding in August 2016 that raised up to $550 million,[34] two of Indonesia's biggest companies, Astra International,[35] and Blibli.com, invested in Gojek.[36] International investors include tech giants such as American firm Google[37] and Chinese Tencent,[38] along with the global investment company Temasek.[39] A survey revealed Gojek as the most popular ride-hailing app in Indonesia.[40] The company is valued at about $5 billion as of February 2018,[41] which exceeds the total market cap of all transportation companies in Indonesia Stock Exchange (IDX).[42]
In May 2018, it was announced that Gojek is investing $500 million towards its international expansion strategy.[43] In January 2019, the startup closed another round of financing for $2 billion. The total valuation of the company reached $9.5 billion.[44]
In March 2020, Gojek announced it has received $1.2 Billion in funding for its Series F round. The valuation it was seeking for was U$10 Billion USD.[45]
In June 2020, Facebook's messaging platform WhatsApp and PayPal announced they had invested in Gojek as part of the ongoing fundraising round. The size and nature of the investments were not disclosed, but they were described as "meaningful".[46][47]
Criticism and controversy
Gojek's rapid growth and market dominance in Indonesia have led to prominent media coverage, including criticism primarily stemming from conventional taxi and Ojek services.[120][121][122] Go-Jek was briefly banned from operations by the Ministry of Transportation, along with other ride-hailing services.[123] The ban was opposed by a huge number of Indonesians, mustering public support with the hashtag #SaveGojek that became a top trending topic on Twitter in Indonesia.[124] The ban was lifted the very same day[125] after President Joko Widodo criticized it, stating the government should not prohibit innovation and asserting the ban would adversely affect the lives of many Indonesians who rely on Gojek's services.[126] In October 2018, the Indonesian Minister of Transportation, Budi Karya Sumadi, applied a new rule for online taxis. PM 108 replaced the previous PM 26, regulating the use of private cars being used for public transportation.[127]
In March 2018, only weeks after the firm raised a new round of capital,[128] thousands of drivers showed up on foot along the road across the Presidential palace in a demonstration against the tariff, which was roughly 1600 rupiah (15 cents) per kilometer then.[129] The demand was continued in a future protest in January 2020, where the drivers demanded action from the Ministry of Transportation who had promised to evaluate the tariffs that were set by these firms. Drivers felt that these tariffs should be handled on a provincial level as each provincial government has the autonomy to set its own minimum wages.[130] One of the earliest demonstrations by Gojek drivers was back in 2015 when they protested in front of Gojek's first headquarter in Kemang, Jakarta, insisting that they meet Nadiem Makarim, co-founder and then-CEO, demanding for transparency in the incentive scheme. Drivers felt it was unfair that their pay was slashed for an inventory deposit they were not aware of such as the Gojek driver jacket that was initially lent to them on a rental mechanism but was eventually being billed to them.[131]
Since its inception, Gojek has seen a number of large-scale demonstrations by its drivers. In June 2021, just a few days before the official merger of Gojek and Tokopedia, Gojek drivers announced that they were going on a three-day strike due to a change in GoKilat's (Gojek's courier service vertical) incentive scheme, resulting in significantly reduced tariff for the drivers.[132] As part of the resistance, the drivers planned not to accept any GoKilat orders in Greater Jakarta and Bandung.[133][134] A protest happened again in August 2024, the drivers in their demonstration demanded humane working conditions, decent wages, and recognition of legal status. They demanded the government and online transportation companies legalize the status of the driver profession in the law. In addition, they also demanded that the application company lower the cut of their earnings. They went on strike on 29 August by making their services unavailable the whole day, and stormed Gojek, Grab, and the Ministry of Communication and Information offices. Gojek responded by ensuring that the public can still use their application services despite the demonstration by drivers on Thursday. It is also open to listening to the aspirations of the company's partners. However, Gojek did not provide an explanation regarding the income formula for the drivers.[135][136]
Tên: Gojek - Transport & FoodKích thước: 94.5 MBTải về: 266.5KPhiên bản: : 5.4.1Ngày phát hành: 2024-12-10 23:48:16Màn hình tối thiểu: SMALLCPU được hỗ trợ:
ID gói: com.gojek.appChữ ký SHA1: 4B:FC:5F:D2:DA:FE:96:8A:5D:F2:43:25:4A:DE:D6:C7:46:81:30:98Lập trình viên (CN): GojekTổ chức (O): Địa phương (L): Quốc gia (C): Bang / Thành phố (ST):
Kenalan lebih dekat sama sejarah Gojek dan orang-orang dibaliknya
Gojek adalah perusahaan layanan ojek online yang menyediakan berbagai layanan seperti antar jemput, pengantaran makanan dan barang, serta jasa kecantikan dan perawatan tubuh. Awalnya hanya menawarkan empat layanan, kini Gojek sudah mengembangkan delapan layanan untuk memudahkan masyarakat.
Ikuti langkah-langkah berikut untuk top up saldo GoPay kamu:
1. Klik ‘Top Up’ pada menu GoPay di beranda aplikasi Gojek
2. Pilih ‘Instan’ untuk top up saldo GoPay menggunakan BCA OneKlik atau Jago Pockets
3. Pilih ‘Metode lain’ untuk melihat cara top up melalui:
Lalu ikuti instruksi yang tertera.
Setiap transaksi pengisian saldo GoPay yang kamu lakukan akan masuk ke nomor yang kamu tuju meskipun nomor tersebut sudah tidak aktif. Oleh karena itu, selalu pastikan nomormu yang terdaftar masih digunakan dan aktif, ya.
Money Back Guarantee claim
Kasus yang Dapat Diajukan
Sebagai salah satu langkah dari #AmanBersamaGoPay, GoPay menghadirkan program Jaminan Saldo Kembali untuk memberikan perlindungan ekstra di mana kamu bisa mengajukan klaim pengembalian atas saldo mu yang hilang di luar kendali kamu yang disebabkan oleh hal-hal berikut:
Catatan: Pengajuan klaim tidak menjamin adanya pengembalian saldo. Permintaan pengembalian saldo hanya dipenuhi bila kasus memenuhi syarat dan ketentuan program Jaminan Saldo Kembali. Untuk saat ini, kami tidak memberikan pengembalian saldo untuk laporan kasus penipuan jual beli, penipuan karena iming-iming hadiah, atau jika kamu telah membagikan kode OTP/PIN/Login Link ke orang lain.
Perlu diketahui, kasus saldo hilang tidak dapat diajukan jika:
Data yang Dibutuhkan untuk Klaim
Sebelum kamu mengajukan klaim Jaminan Saldo Kembali, pastikan terlebih dulu hal-hal berikut:
Agar klaim berhasil, kami perlu memverifikasi identitas kamu, pastikan kamu mengisi data pribadi dengan benar serta menyertakan informasi eKTP di form melalui halaman Bantuan (pada menu Profil Saya) di aplikasi Gojek dengan menekan tombol Hubungi Kami* di bawah artikel ini.
*Tombol Hubungi kami hanya tersedia jika kamu membuka halaman ini melalui handphone/tablet kamu
Selanjutnya, kami akan segera menghubungi kamu setelah memproses klaim yang telah kamu lakukan. Jika kamu memenuhi syarat dan ketentuan program yang berlaku, kami akan mengembalikan saldo yang hilang
Anak Bangsa Bisa Foundation
Yayasan Anak Bangsa Bisa (YABB)/ Anak Bangsa Bisa Foundation is a non-profit organization founded by Gojek to advance equal opportunities and help build more sustainable livelihoods for those who rely on daily income. Established in March 2020 during the onset of COVID-19 pandemic, the initial funding of the foundation was from 25% of annual salary of Gojek senior management team and the budgeted salary increases for all Gojek employees in 2020.[76]
In December 2019, due to stagnant growth, Gojek announced plan to discontinue most of its lifestyle services operating under its Golife brand. GoLaundry and GoDaily services discontinued on 31 December 2019, while GoFix, GoGlam and Service Marketplace services discontinued by mid-January 2020. Gojek still retained GoClean and GoMassage by that time where 90% of lifestyle services order come from.[77] Due to effect of the COVID-19 pandemic on its business, Gojek further discontinued all of its lifestyle services that was still left, namely GoClean and GoMassage, on 27 July 2020. Gojek also discontinued GoFood Festival around the same time period.[78][79]
Gojek operates in many large and medium-size Indonesian cities,[80] and also in rural areas within Indonesia;
Gojek launched its ride-hailing service in Singapore on 10 January 2019 as part of "an enhancement of its beta phase". Its president, Andre Soelistyo, said that it is committed to "bringing choice back to the ride-hailing market in Singapore".[81] In February 2019, Gojek Singapore appointed management consultant and mountain climber Lien Choong Luen as the GM of its Singapore operations.
Gojek has an office in Singapore, with data science and engineering capabilities,[82] and Bangalore, India, which was created with the acquisitions of C42 and CodeIgnition, and focuses on product, engineering and design.[83]
In May 2018, Gojek announced investing $500 million in its international expansion strategy to Vietnam, Thailand, Singapore and the Philippines, starting with ride-hailing, then further replicating the multiple-service business model in Indonesia.[84] These companies will be run by local founding teams, with Gojek providing technological support and expertise.[28][85]
